REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY
Thank you for visiting www.colorfulmosaictiles.com (hereinafter referred to as “our website”). We want you to be satisfied with your purchase. If you are not satisfied with your purchase, we provide clear refund terms here so that you understand the return and refund policy.

1. Refund Policy Overview
   We accept returns within 30 days of purchase. Products must be returned unused, undamaged and in their original packaging. Please make sure that you meet the following conditions before returning.
2. Return Conditions
   To apply for a return, you need to ensure that:
   ● Your product is requested to be returned within 30 days of receipt.
   ● The product has not been used and is still in its original condition and packaging.
   ● All original accessories, instructions and receipts are included.
3. Refund Process
   If you meet the return conditions, please follow the steps below:
4. Contact Customer Service: Contact our customer service team by email or phone, explain the reason why you wish to return the product, and we will provide you with a Return Authorization (RMA) number and return address.
5. Prepare your return package: Place the item in its original packaging and include your RMA number and proof of purchase.
6. Return your item: Send the package to the address we provide. Return shipping is at the customer’s expense, and we recommend using a tracking method to ensure safe delivery of the package.
7. Process your refund: Once we receive and inspect the returned item, you will receive a refund notification. The refund will be processed through your original payment method and is usually processed within 7-10 business days after receiving the item.
8. Non-refundable items
   The refund policy does not apply to purchases in the following situations:
   ● Custom items or personalized orders.
   ● Discounted items or clearance items (if applicable).
9. Damaged or wrong items
   If the item you received is damaged or wrong, please contact us within 48 hours of receipt. Please take a photo to keep evidence and make sure to contact our customer service team in time. We will provide you with a replacement or refund service.

We hope you are satisfied with your purchase and thank you for choosing www.colorfulmosaictiles.com!